A-Z Guide
ADA
The Lake Charles Event Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act (ADA). Guest Services is the designated contact department for all issues regarding accessibility of the facility call (337) 491-1256 with any questions.
ATMS
There is one ATM located in the Lake Charles Event Center Main Lobby.
ALCOHOL BEVERAGE POLICY
Alcohol is not permitted to be brought into the Lake Charles Event Center by any patron or employee. Alcoholic beverages may be purchased inside the Lake Charles Event Center. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. Lake Charles Event Center Management has the right to refuse service and terminate service at any time at their discretion.
CAMERAS, VIDEO CAMERAS, AUDIO RECORDERS
Professional cameras are prohibited at all events in the Lake Charles Event Center unless accompanied by an appropriate media credential. Video cameras and audio recorders are prohibited in the Lake Charles Event Center unless specifically approved. Please check in advance by calling 337-491-1432.
CHILD TICKETS
Children under 1 year of age, generally do not need a ticket, provided the child sits in an adult's lap. However, age requirements for tickets are on a per event basis please check in advance by calling 337-491-1432.
CHILDREN - LOST
Lost children/parents should find the nearest Lake Charles Event Center Staff Member to notify security.
CONCESSIONS
The Lake Charles Event Center provides concessions for certain events in the venue. Concession areas are located on the 1st and 2nd floor of the Sudduth Coliseum and in the Rosa Hart Theatre.
DIRECTIONS
I-10 East:
Follow I-10 through Lake Charles. Take exit 30A and follow the service road under the I-10 bridge. This service road passes directly in front of the Lake Charles Beach, then becomes Lakeshore Drive, which leads directly to the Lake Charles Event Center.
I-10 West:
Take I-10 East from Houston to Lake Charles. Take Exit 29, which is the Lakeshore Drive/Downtown Exit. Follow Lakeshore Drive, which leads directly to the Event Center.
DOORS OPEN
Doors generally open 60 minutes prior to the event unless otherwise specifically noted. Please check in advance by calling 337-491-1432.
DROP-OFF/PICK-UP AREAS
Lake Charles Event Center drop off area is located on the East side of the venue at the main entrance under the overhang.
EMPLOYMENT
Lake Charles Event Center is an equal opportunity employer committed to developing a culturally diverse workforce. Please visit our
Employment page to fill out an application.
EMERGENCIES & EVACUATIONS
The Lake Charles Event Center is committed to providing the highest standard of safety for our visitors and employees. Emergency procedures have been developed to address an emergency or crisis that might arise at the Lake Charles Event Center.
FIRST AID
First Aid is located in the Main Lobby and Box Office.
Anyone needing First Aid services should contact a Lake Charles Event Center staff member.
FOOD & BEVERAGE
With diverse food selections located on the 1st and 2nd floor of the Sudduth Coliseum and in the Rosa Hart Theatre, the Lake Charles Event Center serves up fresh concession stand food you’ll love. From popcorn to hamburgers, there’s something for the whole family! All major concession stands in the Lake Charles Event Center accept credit cards. Note that some portable food locations do not accept credit cards.
GUEST CONDUCT
The Lake Charles Event Center is committed to providing an enjoyable family environment. Guests using obscene language or appearing intoxicated will be escorted off the property. Guests wearing obscene or indecent clothing will be denied entry.
GUEST SERVICES
Should any issues/concerns arise during your visit to our facility, please feel free to flag down the nearest Lake Charles Event Center Staff member for assistance.
GROUP SALES
For more information on group sales please call 337-491-1432
HOTELS
The Lake Charles Event Center is located in the downtown area of Lake Charles. For more information contact the Lake Charles Convention and Visitors' Bureau at 800-456-SWLA or visit their website at
visitlakecharles.org
LOST & FOUND
If you lose an item during an event, please contact any Lake Charles Event Center staff member for assistance. Found items can be turned in to any Lake Charles Event Center staff member. For assistance on non-event days, please contact us at 337-491-1256.
OUTSIDE VENDING
The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written Lake Charles Event Center authorization is strictly prohibited.
PARKING
Parking for the Lake Charles Event Center is available onsite.
Note that all parking lots may not be available for every event.
Parking is free everywhere on the Event Center property.
PRIVATE EVENTS
The Lake Charles Event Center is available for private events rentals.
Please contact Sallie Gipson at 337-491-1258 or email sallie.gipson@cityoflc.us for information regarding rental arrangements.
PROHIBITED ITEMS
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, fireworks, laser pointers, backpacks, skateboards, bicycles,coolers, knives, weapons of any type, baby seats, strollers or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, hockey sticks , beach balls, parcels or packages, inflatables, or large bags of any kind.
RE-ENTRY
Certain events allow re-entry with a scanned ticket, other events may not. Before leaving the venue please be aware what the policy is for the event you are attending.
RESTROOMS
Restrooms are located throughout the Lake Charles Event Center for your convenience. All restrooms meet or exceed ADA specifications.
SEARCHES
In the best interest of guest and staff safety, a search process may be required for some events in order to prevent guests from bringing into the Lake Charles Event Center unauthorized and prohibited items. Guests who refuse to submit to either visual or pat down searches shall be refused entry. Police officers will conduct these searches.
SMOKING
Smoking is prohibited inside the Lake Charles Event Center including electronic cigarettes.
TICKETS
Ticketmaster is the exclusive provider of ticketing services for the Lake Charles Event Center and its events. All guests should verify that they are purchasing their tickets through a verified Ticketmaster service at the time of purchase. Please see the verified purchase outlets below. To check if a ticket site is a verified Ticketmaster service provider, please call 337-491-1432.
To Purchase Lake Charles Event Center Event Tickets:
Visit the Lake Charles Event Center Box Office at 900 Lakeshore Drive, Lake Charles, LA 70602 or visit www.ticketmaster.com
TOURS
Venue Management does not offer tours.
WATER FOUNTAINS
Water fountains are located throughout the venue for your convenience.
WEBSITE ACCESSIBILITY
The Lake Charles Event Center is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.
If you have difficulty using or accessing any element of this website or the Lake Charles Event Center’s mobile site, please feel free to call us at (337) 491-1256 or email us at info@lakecharlesciviccenter.com and we will work with you to provide the information, or transaction you seek, through a communication method that is accessible for you consistent with applicable law.
WIFI
Public WIFI is available through out the Lake Charles Event Center.
WILL CALL
Guests who choose the Will Call ticketing option on Ticketmaster.com can visit the Box Office to pick up their tickets in advance or on the day of the event. Call 337-491-1432 for more information or to verify that your tickets are ready for pick-up.
VIDEO CAMERAS
For video camera policies, please refer to the event information page for that specific event.